Terms and Conditions
1. Your Contract With Us
When you sign our rental agreement you are accepting to the
terms and conditions set out in this document.
Please read this document carefully. If there is anything
you do not understand or do not agree with, please ask a
member of staff.
2. Rental Period
You will have the vehicle for the rental period shown on
your rental agreement. We may agree to extend this rental
period but the rental period may never be more than 30 days.
The minimum rental period is 1 day. Days are calculated as
periods of 24 hours. Cars must be returned by the agreed
time. A grace period of 59 minutes is allowed for
emergencies only. Additional rental charges will be applied
in the event of cars being returned later.
3. Driver Information
The minimum age for renters is 25 years, except when
specified at time of booking, where a higher minimum age
requirement may apply for specific vehicles.
All renters must have held a full UK driving license for at
least 3 years. Customers must present both parts of the new
two part UK Drivers License at time of rental if applicable.
Drivers with more than 6 (six) penalty points are excluded
from renting vehicles.
4. Conditions of Use
The vehicle must be driven only by you and any other driver
named on the rental agreement. Anyone driving the vehicle
must have a full valid driving license.
• You and any other authorised driver must not:
• Drive the vehicle outside England, Scotland and
Wales.
• Drive the vehicle whilst intoxicated or under the
influence of medication or other legal or illegal
substances, which impairs driving ability.
• Use the vehicle for hire or reward
• Use the vehicle for illegal purposes
• Use the vehicle for racing,
speeding, testing the
vehicle’s reliability and speed or teaching someone to
drive.
• Use the vehicle for towing or any other hazardous or
unusual use.
• Load the vehicle beyond the manufacturer’s maximum
weight recommendations.
• Use the vehicle in a manner, or carry loads, that
could be detrimental to the condition of the vehicle.
5. Your Responsibilities
a) You must look after the vehicle and the keys to the
vehicle. You must always lock the vehicle when you are not
using it, and use any security device fitted to or supplied
with the vehicle. You must always protect the vehicle
against bad weather which can cause damage. You must make
sure that you use the correct fuel.
b) You are responsible for any damage to the vehicle.
c) You must not sell, rent or dispose of the vehicle or any
of its parts. You must not give anyone any legal rights over
the vehicle.
d) You must not let anyone work on the vehicle without our
permission. If we do give you permission, we will only give
you a refund if you have a receipt for the work and if we
are deemed liable for that work.
e) You must let us know as soon as you become aware of a
fault in the vehicle.
f) You must bring the vehicle back to the place we agreed,
during the opening hours displayed at that place. One of our
staff must see the vehicle to check that it is in good
condition. If we have agreed that you may return the vehicle
outside business hours, you will remain responsible for the
vehicle and its condition until it is reinspected by a
member of staff.
g) You will have to pay for reasonable costs of repair if:
i. we have to pay extra costs to return the vehicle to its
condition when the pre-rental inspection was carried out
(for example, if extra valeting time or special material or
equipment is needed to restore the vehicle to its pre-rental
condition); or
ii. the vehicle has been damaged whilst in your care
h) Before you bring back the vehicle you must check that you
have not left any personal belongings in the vehicle. We
cannot be held responsible for items left in the vehicle
after its return.
6. Our Responsibilities
We have maintained the vehicle to at least the
manufacturer's recommended standard. We assure you that the
vehicle is roadworthy and suitable for renting at the start
of the rental period.
We are responsible if someone is injured or dies as a result
of our negligence, act or failure to act. We are also
responsible for losses you suffer as a result of us breaking
this agreement if the losses are a foreseeable consequence
of us breaking the agreement. Losses are foreseeable where
they could be contemplated by you and us at the time the
vehicle is rented. We are not responsible for indirect
losses which happen as a side effect of the main loss or
damage and which are not foreseeable by you and us (such as
loss of profits or loss of opportunity).
7. Property
We are only responsible for loss or damage to property left
in the vehicle if the loss or damage results from our
negligence or breach of contract.
8. Charges
We work out our charges using our current price list. You
will pay the following charges.
a) The rental and any other charges we work out according to
this agreement.
b) Any charge for loss or damage resulting from you not
keeping to condition 5.
c) A refuelling service charge if you have used, and not
replaced, the quantity of fuel that we supplied at the start
of the original rental. The charge will be based on the
rates printed on the rental agreement.
d) All fines and court costs for parking, traffic, speeding
or other offences (including any costs which arise if the
vehicle is clamped). You must pay the appropriate authority
any fines and costs if and when the authority demands this
payment. If you do not, you will be responsible to pay our
reasonable administration charges which arise when we deal
with these matters. You will also be responsible for payment
of any inner city congestion or road toll charges.
e) The reasonable cost of repairing any extra damage which
was not noted on our vehicle check form at the start of the
agreement, whether you were at fault or not (depending on
condition 6). And the reasonable cost of replacing the
vehicle if it is stolen, depending on any insurance you have
(as set out in condition 9), if and when we demand this
payment.
f) A loss-of-income charge, when we demand it, if we cannot
rent out the vehicle because it needs to be repaired, it is
a write-off (can't be repaired) or it has been stolen and we
are waiting to receive full payment of the vehicle's value.
We will only charge you for loss of income if we can't get
back the losses under the Insurance Programme. We will
charge you at the published daily rate and we will always do
everything we can to make sure the vehicle is repaired or we
get payment as soon as possible.
g) Any charges arising from Customs and Excise or Vehicle
Inspectorate seizing the vehicle, together with a
loss-of-income charge while we cannot rent out the vehicle,
if and when we demand this payment.
h) Interest which we will add every day to any amount you do
not pay us on time, at the rate of 4% a year above the base
lending rate of the Bank of England.
i) Value added tax and all other taxes on any of the charges
listed above, as appropriate.
You are responsible for all charges, even if you have asked
someone else to be responsible for them.
You can get details of our Insurance Programme on request.
9. Our Insurance and Damage Protection Programme
The conditions of our insurance programme will apply. By
signing the rental agreement upon collecting the vehicle you
are accepting the conditions of our insurance programme.
a. We have a legal responsibility to have third party
insurance. This provides cover for claims made if you injure
or kill anybody, or damage their property (cover for damage
to property is limited to £1,000,000).
b. We will provide cover for loss or damage to the vehicle.
You will still have to pay an amount up to the 'excess'
every time you damage the vehicle.
c. We will provide cover for theft and damage to the vehicle
caused during an attempted theft. You will still have to pay
an amount up to the 'excess' if the vehicle is damaged or
stolen.
The excess amount you have to pay in each case is shown on
the rental agreement.
10. What To Do If You Have An Accident
If you have an accident you must not admit responsibility.
You should get the names and addresses of everyone involved,
including witnesses. You should also:
• make the vehicle secure
• tell the police straight away if anyone is injured
or there is a disagreement over who is responsible; and
• call Rent Range Rover straight away
You must then fill in our accident report form. An accident
report form can be found in your document wallet, in order
that you can report all appropriate details. Details we
require include:
• witness details
• registration and contact details of the third party
• police report/details
11. Data Protection
You agree that we may use any information you have given us
to carry out our own market research. If you break the
agreement we can give this information to credit reference
agencies, the Driver and Vehicle Licensing Authority (DVLA),
debt collectors and any other relevant organisation.
12. Ending the Agreement
If you are a consumer we will end this agreement straight
away if we find out that your belongings have been taken
away from you to pay off your debts, or a receiving order
has been made against you. We may end this agreement if you
do not meet any of the conditions of this agreement.
If you are a company, we will end this agreement straight
away if:
• you go into liquidation;
• you call a meeting of creditors;
• we find out that your goods have been taken away
from you until you pay off your debts; or
• you do not meet any of the conditions of this
agreement.
If we end this agreement it will not affect our right to
receive any money we are owed under the conditions of this
agreement. We can also claim reasonable costs from you if
you do not meet any of the conditions of this agreement. We
can repossess the vehicle (and charge you a reasonable
amount) without using unreasonable force or causing damage.
13. Governing Law
This agreement is governed by UK law and any dispute may be
settled in the courts in the UK.